Job Description

• Investigate system issues reported by customers, utilizing problem-solving skills and product knowledge to provide effective solutions.
• Develop a comprehensive understanding of the company's products, features, and functionalities to assist customers effectively and address their needs.
• Contribute to the creation and maintenance of support documentation, including FAQs and troubleshooting guides, to assist customers and team members.
• Handle escalated customer issues with urgency and professionalism, collaborating with cross-functional teams to resolve complex problems and ensure customer satisfaction.
• Collect customer feedback, insights, and suggestions to identify areas for product enhancement and communicate them to the product development team.
• Work closely with Senior team, product team and other departments to communicate customer needs, share insights, and drive product improvements.
• Availability to work outside of standard work hours when needed

Job Requirements

• Degree in Finance, Accounting, Statistics, Marketing or related field
• 3+ years of working experience in banking industry
• Strong verbal and written communication skills
• Self-motivated with strong analytical skills and a deep understanding of market dynamics.
• Highly organized and detail oriented, with the ability to work on multiple projects/tasks at one time meet established deadlines
• Familiar with the use of MS office technologies: Excel, Word, PowerPoint, etc.