• Able to work in the assigned branches to improve the branch customer service standards and travelling to nationwide

• Responding to customer inquiries, resolving customer complaints through identification of problems, suggesting the best solution, and following up to ensure resolution

• Documenting customer interactions at the branches

• Providing technical support as mBanking, KBZPay application installing

• Upselling and cross-selling throughout KBZ products to walk-in customer

• Coordinating with Branch operations to ensure that a complaint is resolved satisfactorily

• Following up with customers to ensure that they are satisfied with the resolution of their complaint

• Maintain excellent relationship with the customer

• Actively monitors and maintains a high level of customer satisfaction through continuous reinforcement and improvement of service standards.

• Conduct the regular branch visits and report back to the Head of CSBU/Deputy Head of CSBU/Customer Resolution Manager

• Coordinate with the related departments to improve customer service at the branches

• Provide periodic reports.

Job Requirements

• Any University Degree
• Minimum 2 years experience in banking or financial industry,
• Strong communication and presentation skills with good command of English in both written and spoken
• Positive thinking, initiative, result-oriented and willing to embrace challenges;
• Customer-centric and innovative;
• Proficiency in PC applications in MS Office