Job Purpose:

The Customer Care Officer (SA) is responsible for delivering exceptional customer service and support to clients by addressing inquiries, resolving issues, and providing accurate information about company products and services. This role requires a customer-first mindset, excellent communication skills, and the ability to effectively handle complaints or difficult situations.

Key Responsibilities:

Customer Support:

• Respond promptly and professionally to customer inquiries via phone.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers in troubleshooting and resolving service-related issues.

Complaint Resolution:

• Manage and resolve customer complaints in a timely and professional manner.
• Escalate complex issues to the appropriate departments when necessary.
• Follow up with customers to ensure satisfaction after complaint resolution.

Customer Interaction:

• Maintain a positive, empathetic, and professional attitude towards customers at all times.
• Communicate clearly, ensuring customers fully understand company policies, products, and procedures.

Other Responsibilities:

• Assist customers for their required services such as KYC updates, Cash-in/out, and payments through KBZPay necessarily.
• Standby for supporting all KYC update process as per instruction from Center Incharge and 2nd Center Incharge and update the data in Google Sheet correctly.
• Support to all administrative tasks necessarily.
• Perform any other tasks assigned by Center In-Charge and 2IC.
• Handle customer complaints and provide appropriate solutions to customers.Escalate to seniors for further assistance.

WHO WE ARE
Since 2017, KBZ Bank has undergone a significant transformation to become Myanmar's leading digital and mobile-first bank. Our initiatives have included restructuring leadership, enhancing risk management, and improving transparency. Notably, we launched KBZPay in 2018, a mobile wallet now serving over 10 million users, greatly expanding financial inclusion. Recognized for our governance and inclusion efforts, we continue to drive growth and accessibility in Myanmar's banking sector.

WHAT'S IN IT FOR YOU:

• Rapid growth opportunities with a steep learning curve.

• A dynamic and challenging work environment in the banking sector.

• Commitment to your personal and professional development.

• A diverse and international team fostering inclusion.

• Engaging in company and team events.

• Immediate responsibility and impact in a fast-evolving global bank.

• Comprehensive benefits include health insurance and ongoing learning and development opportunities.