A QR Payment Operation Manager performs to lead the team who supporting day to day Business support operations to help keep the QR

business running smoothly. You may also build and maintain relationships with clients, partners, and customers.

Job Description

Team Leadership & Stakeholder Management:
Lead and mentor the QR Payment Operations team, ensuring efficiency and
continuous improvement.Develop and maintain strong collaborative relationships with internal andexternal stakeholders, including banks, partners, and regulatory bodies, to ensure smooth operations. Drive process optimization and automation initiatives to enhance operational efficiency.

Customer Issue Resolution & Dispute Management:
Oversee and ensure timely resolution of customer issues, disputes, and
complaints related to QR payments. Establish a robust escalation framework to handle critical issues efficiently. Monitor customer interactions via multiple channels (phone, email, in-person) to ensure high service standards.

Reconciliation & Settlement:

Supervise and ensure accurate and timely reconciliation of QR paymenttransactions, CBMNet settlements, and related financial accounts. Ensure monthly reconciliation with the General Ledger (GL) and Wallet accounts, identifying and resolving discrepancies proactively. Implement risk mitigation strategies for settlement delays and discrepancies.

Process Documentation & Compliance:
Develop and maintain comprehensive Standard Operating Procedures (SOPs)
and user manuals for QR payment operations. Ensure compliance with internal policies, regulatory requirements, and industry best practices.
Work closely with compliance and audit teams to ensure smooth audits and
risk assessments.

 Performance Monitoring & Reporting: 

Track key operational metrics and prepare regular performance reports for senior management.
Identify operational bottlenecks and propose solutions for continuous improvement. Stay updated on industry trends and emerging payment technologies to drive innovation.

Job Requirement

Bachelor's degree in Finance, Business Administration, IT, or a related field.
Minimum 3 years ofexperience in payment operations, reconciliation, or a related field, with at least 1 years in a leadership role.
Strong knowledge of QR payments, digital wallets, and reconciliation processes.
Excellent problem- solving skills and the ability to handle complex disputes and escalations. Strong leadership, communication, and stakeholder management skills.
Experience in process optimization, automation, and risk management is a
plus.

WHO WE ARE
Since 2017, KBZ Bank has undergone a significant transformation to become Myanmar's leading digital and mobile-first bank. Our initiatives have included restructuring leadership, enhancing risk management, and improving transparency. Notably, we launched KBZPay in 2018, a mobile wallet now serving over 10 million users, greatly expanding financial inclusion. Recognized for our governance and inclusion efforts, we continue to drive growth and accessibility in Myanmar's banking sector.

WHAT'S IN IT FOR YOU:

• Rapid growth opportunities with a steep learning curve.
  
• A dynamic and challenging work environment in the banking sector.
  
• Commitment to your personal and professional development.
  
• A diverse and international team fostering inclusion.
  
• Engaging in company and team events.
  
• Immediate responsibility and impact in a fast-evolving global bank.
  
• Comprehensive benefits include health insurance and ongoing learning and development opportunities.