This senior role is primarily responsible for driving the delivery of key business unit agendas, including process improvements, customer engagement strategies, and portfolio deposit growth. The role involves sourcing new premium banking customers, upgrading potential customers, and increasing total deposit balances. The role also requires continuously reviewing customer feedback to develop solutions leveraging digital technology for exceptional, seamless experiences. Additionally, the role holder will design privilege programs for premium banking customers, optimize bank resources, and collaborate with external merchants to enhance offerings. A strong understanding of P&L, revenue drivers, cost management, and alignment with the bank's strategic direction is essential. The role holder must also excel in building strong relationships with stakeholders to ensure tasks and agendas are completed in a timely manner.
KEY RESPONSIBILITIES

1. Drive Business Unit Agendas: Oversee and deliver key agendas set by the BU, including process enhancements and customer engagement strategies. Analyse the gaps, white spaces and initiates with the new agendas in the budgeting exercise to support to HOD.
2. Increase Deposit Portfolio: Leveraging both RM, VRM + Branch network and formulate the strategies to source new premium banking customers, upgrade potential customers, retain and grow the overall deposit balance of the wealth business unit.
3. Customer Feedback and Solutions: Continuously review customer feedback and develop solutions leveraging digital technology to create exceptional and seamless customer experiences. Creating more features in digital channel to streamline the communication between banks and customers.
4. Privilege Program Design: Create and manage privilege programs for premium banking customers, optimize banks resource use, and collaborate with external merchants to enhance offerings. The privileges program must be competitive in the market.
5. Managing RM and VRM: Train RMs/VRMs to deliver exceptional customer service to KBZ Premium Banking customers and establish KPIs for deposit targets, product mix, and customer satisfaction.
6. Stakeholder Relationship Management: Build and maintain strong relationships with stakeholders to ensure timely completion of tasks and agendas.
7. Reporting & Data Analysis: Regularly analyse performance data, track progress against KPIs, and generate actionable reports to support decision-making and strategy refinement.
8. Financial Acumen: Understand and manage the P&L, revenue drivers, and cost drivers while aligning with the bank's strategic direction.