• Supports the Branch Incharge and second branch in charge in the effective execution of the branchs business plans to deepen account adoption and reach more customers at lower cost, in line with the overall banks strategy of driving nation-wide financial inclusion
• Provides routine services to branch customers through the effective execution of transactions that include cash deposits and withdrawals, cheque transfers, deposits and withdrawals, account opening and closing activities, remittance and money transfers, currency exchange, and other related activities and services (such as (not limited) Western Union, Mobile/ i Banking, card products, Payroll/Quick pay, bank guarantee, CBM net, Remit2U, e-statement, balance certificate, locker, et..), in order to drive customer satisfaction and productivity
• Responds to all customer queries and questions, assists in resolving complaints and escalates to the supervisor as required, and informs the customers about the banks available products and services
• Receives mortgage, loan, or public utility bill payments, and verifies payment dates and amounts due
• Identifies opportunities for cross-sales and generates leads from customer transactions to maximise sales
• Provides specialized banking services such as issuing new cheque books, locker account usage activities and iBanking assistance, to ensure that all

Job Requirement

• According to business requirements, education can be negotiable
• Be able to use Microsoft Office
• Must be a good communicator
• Must be genuinely interested in customer service
• Must be able to work in the branches entrusted by KBZ Bank
• Prefer experienced financial and banking background but non-experience and have banking knowledge is welcome.