Ensure all the disputes and chargeback transactions are completed accurately in a timely manner and reported on a weekly basis. Follow up the chargeback from all issuing & acquiring networks on daily basic to avoid any timeframe delays. Work closely with peers from the Risk Unit, Issuing unit, and merchant business support to support the customer/ Merchant customer services.

• Solving all the Level II tickets to meet SLA escalated by call center for all the disputes transactions related with all the card brands (VISA, Master, UPI, MPU) using ATM, POS, E-Com.
• Monitoring multiple Card Network related Disputes and Chargeback to deliver based on operation SLA and timeframe given by individual network.
• Engage with internal and external stakeholders to ensure timely manner of dispute resolution and customer service.
• Prepare and submit weekly reports/exhibits of the issues to the Dispute & Chargeback manager.
• Ensure all operations activities are carried out in compliance with authorized processes and procedures and that all processes are documented as per rules from the issuing/acquiring network operator.
• Ensure zero error in handling all the dispute and chargeback transactions.
• Ensure zero loss to the bank and customer from chargeback/ disputes.
• Track & ensure timely processing of all the chargebacks cycles (Presentment,Fulfillment, First & Second Chargeback, Pre- Compliance, Arbitration etc).