We are looking for a Product specialist to report to the product manager, provides specialized support and expertise for specific products within a company's portfolio. He/she focus on understanding product features, market trends, and customer needs, collaborating with various teams to ensure successful product launches, ongoing support, and continuous improvement

• Develop a comprehensive understanding of the assigned product(s), including its features, capabilities, and value proposition.
• Conduct market research to identify trends, competitive landscape, and customer needs related to the product(s).
• Assist the Product Manager in developing product strategies, roadmaps, and go-to-market plans.
• Create and maintain product documentation, including user guides, manuals, and FAQs.
• Provide training to internal teams, including sales, support, and marketing, on product features, benefits, and positioning.
• Serve as a point of contact for product(s), providing technical assistance and troubleshooting when necessary.
• Gather feedback from customers, sales teams, and other stakeholders to identify areas for product improvement.
• Work closely with cross-functional teams, including IT, support team, marketing, and Call Center, to ensure alignment and successful product execution.
• Assist in testing new features, enhancements, and bug fixes to ensure product quality and stability.
• Monitor product performance metrics, such as adoption rates, customer satisfaction, and revenue growth, and provide insights to the Product Manager.

Job Requirement

• Graduated
• Banking Experience
• Loan Product Knowledge- preferable
• IT Knowledge- must have

WHO WE ARE
Since 2017, KBZ Bank has undergone a significant transformation to become Myanmar's leading digital and mobile-first bank. Our initiatives have included restructuring leadership, enhancing risk management, and improving transparency. Notably, we launched KBZPay in 2018, a mobile wallet now serving over 10 million users, greatly expanding financial inclusion. Recognized for our governance and inclusion efforts, we continue to drive growth and accessibility in Myanmar's banking sector.

WHAT'S IN IT FOR YOU:
Rapid growth opportunities with a steep learning curve.
A dynamic and challenging work environment in the banking sector.
Commitment to your personal and professional development.
A diverse and international team fostering inclusion.
Engaging in company and team events.
Immediate responsibility and impact in a fast-evolving global bank.
Comprehensive benefits include health insurance and ongoing learning and development opportunities.