Job Purpose:

This role is responsible for overall technical support to KBZPay Operations Function run the operation smoothly. Timely managing all IT, Tech support related task in close coordination with partner.

Key Responsibilities:

• Check and monitor Technical erros and issues relating with App & Portals and provide first level resolution.
• Provide technical support to team members regarding portal issues, network issues and all the related tech side issues.
• Diagnosing and repairing faults, resolving network issues, installing and configuring hardware and software.
• Manage daily work schedule to ensure sufficient operations coverage.
• Work with IT team, Network team and able to follow instruction. Collaborating with third party or vendors as an Operation side Technical support.
• Conducting electrical safety checks on devices. Additional support to Service Operation and other related verticals.
• Able to work in flexible working environment (5 days per week). Share Monthly/weekly reports/Presentation to show overall performance of the technical failures.
• Propose technical solution and digitalisation aspects.
  

Job Requirements:

• Strong communication and interpersonal skills and the ability to build and maintain relationships.
• Must understand Application, platforms, technical correlation.
• Ability to analyse and solve problems quickly
• Must be self-motivated, flexible and able to manage several jobs at one time
• Aptitude for fostering positive relationships
• Teamwork and leadership skills
• Technically innovative.
• Equipped with technical skill.
  
• Possess at least a Bachelor Degree in IT or at least 2 years proven working experience in same role.
• Experience working in IT firm, Tech vendor support services would be an added advantage.

WHO WE ARE
Since 2017, KBZ Bank has undergone a significant transformation to become Myanmar's leading digital and mobile-first bank. Our initiatives have included restructuring leadership, enhancing risk management, and improving transparency. Notably, we launched KBZPay in 2018, a mobile wallet now serving over 10 million users, greatly expanding financial inclusion. Recognized for our governance and inclusion efforts, we continue to drive growth and accessibility in Myanmar's banking sector.

WHAT'S IN IT FOR YOU:

• Rapid growth opportunities with a steep learning curve.

• A dynamic and challenging work environment in the banking sector.

• Commitment to your personal and professional development.

• A diverse and international team fostering inclusion.

• Engaging in company and team events.

• Immediate responsibility and impact in a fast-evolving global bank.

• Comprehensive benefits include health insurance and ongoing learning and development opportunities.