To coordinate Business solution team members and perform integration with corporate clients for the Payment Services integration merchants, Wallet and banking application.

Job Description 

• Provide technical, operational, product and service support to an assigned group of Ecommerce payment and large corporate clients for the Payment Services integration merchants, Wallet and banking application.

• Serve as the primary point-of-contact for key account relationships (e.g. high-volume, high-spend merchants, corporate clients).

• Provide required product (KBZPay partner app, portal) training to merchants and respective users at outlets.

• Ensure merchant needs and issues are being met and resolved in a high-quality and timely manner.

• Onboarded the new merchants, including MMQR merchants, in the system and support of related processes of merchants.

• Provide merchant support for any operational projects or products releases/enhancements that may impact new or existing merchants.

• Provide the compatible payment integration solutions to the merchants.

• Involvement may include client communication, outbound call support or conversion support.

• Develop and maintain a comprehensive knowledge of all applicable payment gateway solutions, connectivity options and all other payment-related applications.

• Develop and maintain a comprehensive knowledge of all current and future payment processing products and services).

• Recognize new product or pricing trends within the industry and recommend new ideas or processes to management.

• Develop and maintain comprehensive knowledge of payment network rules and operating regulations. Work with prospects and existing vendors, third party payment processors and payment partners to ensure compliance with payment network rules and operating regulations.

Job Requirement 

• Bachelors degree in Computer Science or a related field, or equivalent education and related experience
• Two years of experience in eCommerce integration and UAT testing of financial related app (eg. Wallet, mobile banking app) Excellent customer service skill and communication skill.
• Display a high-level of ownership and superior work ethic
  Has knowledge on various computer hardware and software applications
  Demonstrated proficiency in basic computer applications, such as Microsoft Office software products

WHO WE ARE
Since 2017, KBZ Bank has undergone a significant transformation to become Myanmar's leading digital and mobile-first bank. Our initiatives have included restructuring leadership, enhancing risk management, and improving transparency. Notably, we launched KBZPay in 2018, a mobile wallet now serving over 10 million users, greatly expanding financial inclusion. Recognized for our governance and inclusion efforts, we continue to drive growth and accessibility in Myanmar's banking sector.


WHAT'S IN IT FOR YOU:

Rapid growth opportunities with a steep learning curve.

A dynamic and challenging work environment in the banking sector.

Commitment to your personal and professional development.

A diverse and international team fostering inclusion.

Engaging in company and team events.

Immediate responsibility and impact in a fast-evolving global bank.

Comprehensive benefits include health insurance and ongoing learning and development opportunities.