Job Description 

To lead the execution, enhancement, and expansion of new and existing VAS products through effective coordination, performance monitoring, and cross-functional alignment to drive digital service growth.

Product Strategy & Development

• Lead the design, enhancement, and execution of Value-Added Services (VAS) offerings such as Bulk-disbursement, B2B QR Pay, B2B e-commerce enablement, and loyalty programs.

• Ensure all new and existing VAS products align with KBZ Banks strategic goals, regulatory standards, and customer needs.

• Translate market insights and customer feedback into product improvement roadmaps.

Internal/External Coordination

• Build and sustain strong commercial and technical partnerships with private sector entities, fintechs, and service providers.

• Facilitate smooth integration processes in collaboration with Cross-functional teams across the organization.

• Monitor partner performance and ensure adherence to SLAs and agreed service quality benchmarks.

Operational Oversight

• Oversee day-to-day execution of live VAS services and ensure business continuity with minimal service downtime.

• Coordinate across internal departments to resolve system or process issues impacting service quality.

• Develop and maintain SOPs, escalation matrices, and risk control measures for each VAS segment.

Data Analysis & Performance Monitoring

• Track and analyze key metrics such as transaction volume, uptime, revenue, and user activity.

• Prepare performance dashboards and insights for management review and decision-making.

• Recommend data-driven actions to enhance adoption, retention, and profitability of VAS products.

Governance & Compliance

• Ensure all VAS operations comply according to internal policy requirements.

• Collaborate with Cross-functional units to review new product initiatives and mitigate operational or reputational risks.

People & Resource Management

• Supervise and mentor Business Solutions Supervisors to ensure quality performance, teamwork, and professional growth.

Manage resource allocation and contribute to cost-effective operational planning within the department.

Job Requirement 

• Bachelors degree in Business, IT, Finance, or related field (Masters preferred)
• 6–8 years in digital banking, payments, or fintech product management 
• Project management, partner relations, analytical thinking, product lifecycle management, stakeholder coordination

WHO WE ARE
Since 2017, KBZ Bank has undergone a significant transformation to become Myanmar's leading digital and mobile-first bank. Our initiatives have included restructuring leadership, enhancing risk management, and improving transparency. Notably, we launched KBZPay in 2018, a mobile wallet now serving over 10 million users, greatly expanding financial inclusion. Recognized for our governance and inclusion efforts, we continue to drive growth and accessibility in Myanmar's banking sector.


WHAT'S IN IT FOR YOU:

Rapid growth opportunities with a steep learning curve.

A dynamic and challenging work environment in the banking sector.

Commitment to your personal and professional development.

A diverse and international team fostering inclusion.

Engaging in company and team events.

Immediate responsibility and impact in a fast-evolving global bank.

Comprehensive benefits include health insurance and ongoing learning and development opportunities.