Job Description:
Job Title: 2nd Line IT Support
Salary: £25,000 - £30,000
Location: Oldham
We’re looking for a motivated and experienced 2nd Line IT Support Engineer ready to take their technical skills to the next level. If you're passionate about IT and enjoy problem-solving in a fast-paced environment, this opportunity might be the perfect fit for you.
About the Role
As a 2nd Line IT Support Engineer, you will be providing essential technical support to a wide range of clients. You'll handle more complex issues, ensuring smooth operations and quick resolutions. This role offers plenty of variety, from troubleshooting technical problems to configuring and maintaining systems, giving you the chance to apply your skills in different scenarios. It’s a key position that will allow you to develop professionally within a dynamic IT team.
About the Client
Our client is a well-established IT services provider, specialising in delivering high-quality IT support, consultancy, and managed services to a diverse portfolio of businesses. They are committed to helping their clients navigate the ever-evolving world of technology with reliable, tailored solutions. Known for their collaborative work environment, our client offers a supportive and professional atmosphere where your skills can truly shine.
Working Hours
Monday to Friday
9:00 am to 5:00 pm
Key Duties
Respond to and resolve 2nd line support issues, escalating when necessary.
Install, configure, and maintain hardware and software for clients.
Manage backups, updates, and patch management.
Troubleshoot network and server issues.
Provide remote and on-site support as needed.
Document all work performed, ensuring accurate and up-to-date records.
Potential of taking 1st line calls
Key Requirements
Proven experience in a 2nd Line IT Support role.
Strong knowledge of Windows operating systems and Office 365.
Experience with networking technologies
Excellent problem-solving skills and a customer-focused mindset.