Job Description:
Job Title: Reservations Assistant/Host
Salary: £28,800 per annum
Location: St Andrews, Scotland
Are you passionate about hospitality and providing exceptional guest experiences? Do you thrive in a dynamic, customer-focused environment? If so, we have the perfect opportunity for you! Our client, a renowned luxury hotel in the heart of St Andrews, is seeking a dedicated Reservations Assistant/Host to join their team. Discover why this role could be your next career move.
About the Role
As a Reservations Assistant/Host, you will be the first point of contact for guests, ensuring a warm welcome and seamless experience from reservation to check-out. Your role will involve managing reservations, assisting guests with their inquiries, and providing personalised service to enhance their stay. You will work closely with the front-of-house team to maintain the highest standards of hospitality and guest satisfaction.
About the Client
Our client is a prestigious hotel nestled in the tranquil countryside of St Andrews, known for its rich history, stunning gardens, and luxurious accommodations. The hotel offers a serene retreat with a blend of modern amenities and classic charm, making it a preferred destination for weddings, special events, and peaceful getaways. The hotel prides itself on its commitment to sustainability and exceptional guest service.
Working Hours
5-day working week
40 hours per week
Shift work, including weekends and Bank holidays
Key Duties
Manage guest reservations efficiently using the hotel's booking system
Respond to guest inquiries via phone, email, and in-person
Provide detailed information about the hotel's services, facilities, and local attractions
Assist with check-in and check-out processes
Handle guest complaints and resolve issues promptly and professionally
Collaborate with other departments to ensure guest satisfaction
Key Requirements
Previous experience in a customer service or hospitality role
Excellent communication and interpersonal skills
Strong organisational skills and attention to detail
Ability to work in a fast-paced environment and handle multiple tasks
Proficiency in using reservation systems and Microsoft Office Suite
A friendly, approachable demeanor with a passion for delivering outstanding service
Benefits
Tips added to the end of the monthly wage
Private medical insurance
Food on shift