Horizon Tech is seeking a motivated IT Support Intern who will assist in providing IT support to clients, both on-site and remotely, ensuring timely resolution of basic technical issues while gaining hands-on experience in real-world IT operations.

Must Haves:

• Basic understanding of computer hardware and software components.
• Familiarity with troubleshooting technical issues (academic or practical exposure).
• Basic knowledge of networking concepts (LAN/WAN).
• Understanding of Active Directory (user creation, basic permissions).
• Willingness to learn router configuration (especially MikroTik).
• Basic awareness of data backup and recovery concepts.
• Ability to work independently and as part of a team.
• Fresh to 6 months of experience (internship/academic projects acceptable).
• Must have own bike.
• Good communication and interpersonal skills.

Responsibilities:

• Assist in visiting on-site client locations to support hardware and software troubleshooting.
• Help diagnose and resolve issues related to computer systems, printers, and peripherals.
• Support in preventive maintenance tasks to reduce downtime and improve system performance.
• Provide basic remote assistance via phone, email, or remote tools under supervision.
• Assist in troubleshooting software applications, connectivity issues, and configurations.
• Support installation and setup of computer systems (hardware & software).

Network Management:

• Assist in providing email support to customers.
• Help configure POP3 email accounts and server settings.
• Support Outlook data file management and profile setup.
• Assist in maintaining LAN/WAN networks.
• Learn basic configuration of routers and switches.

Active Directory Management:

• Assist in creating and managing user accounts.
• Support implementation of basic security practices.

User Backup:

• Assist in performing backup procedures.
• Help in restoring data under supervision when required.

Mikrotik Router Management:

• Learn configuration and management of MikroTik routers.
• Assist in troubleshooting basic router-related issues.

Other Responsibilities:

• Assist in managing IT assets and updating inventory records.

Other Details:

Job Timings: 9:00 AM – 6:00 PM (Morning Fixed)
Working Days: Monday to Saturday
Office Location: Off to Shahrah-e-Faisal, Karachi