We are seeking a proactive and detail-oriented Virtual Assistant to support daily business operations through customer service, order management, administrative coordination, and social media engagement. The ideal candidate will be an excellent communicator with strong organizational skills and the ability to work independently while maintaining a high level of professionalism.

Responsibilities

• Process customer orders accurately, verify details, monitor fulfillment, and follow up on order-related issues.
• Handle inbound customer calls and emails, ensuring prompt and professional responses.
• Conduct outbound calls and emails for order confirmations, follow-ups, callbacks, and customer outreach.
• Provide customer support through phone, email, and chat while escalating complex concerns when necessary.
• Manage social media platforms by scheduling posts, responding to comments and direct messages, and engaging with online audiences.
• Maintain and update CRM records, spreadsheets, calendars, and other administrative documentation.
• Prepare basic reports and assist with general administrative tasks as assigned.
• Support evolving business needs through additional operational and administrative responsibilities.

Requirements

• 4–5 years of experience in a Virtual Assistant, Customer Service, Administrative Support, or related role.
• Excellent verbal and written English communication skills with a clear and neutral accent.
• Comfortable handling both inbound and outbound customer calls throughout the workday.
• Strong organizational skills with exceptional attention to detail.
• Ability to work independently and manage multiple priorities effectively.
• Reliable high-speed internet connection and a professional remote work setup.
• Availability to work full-time during designated business hours.

Nice to Have

• Experience using CRM systems and customer support tools.
• Prior experience managing social media accounts for businesses.
• Familiarity with data entry, reporting, and spreadsheet management.
• Experience supporting North American customers.
• Knowledge of scheduling and content management tools.

Other Details

Job Type: Full-Time
Location: Onsite / Remote
Working Hours: 8:30 PM – 5:30 AM PKT
Office Location: Shaheed-e-Millat Road, off Shahrah-e-Faisal, Karachi