We are looking for a Junior Sales and Support Representative who will play a key role in assisting the sales team with generating new business and ensuring customers receive outstanding support. This role is ideal for individuals who are passionate about sales, customer service, and developing their skills in a fast-paced, growing company.

KEY RESPONSIBILITIES:

Sales Support

• Lead Generation: Conduct research and identify potential clients to expand the customer base.
• Client Communication: Support the sales team in contacting leads and responding to inquiries via phone, email, and chat.
• Proposal Preparation: Assist in preparing and sending sales proposals, quotes, and presentations to prospective clients.
• CRM Management: Maintain and update customer and lead data in the CRM system to ensure accurate record-keeping.

Customer Support

• Client Assistance: Respond to customer queries, provide information about products or services, and assist with order placements.
• Problem Resolution: Troubleshoot and resolve client issues or concerns, escalating them to senior team members when necessary.
• Client Retention: Maintain strong relationships with existing clients to ensure satisfaction and encourage repeat business.

Administrative Support

• Sales Reports: Assist in preparing sales and customer support reports to track performance metrics and identify opportunities for improvement.
• Collaboration: Work closely with other departments, including marketing and product development, to provide customers with the best possible experience.
• Training: Participate in training sessions to stay updated on product knowledge and sales techniques.

QUALIFICATIONS:

1. Education: Bachelor's degree in Business, Marketing, or a related field preferred. Equivalent work experience will be considered.
2. Experience: Minimum 6 months of experience in sales, customer support, or a related field.
3. Skills:

• Communication: Excellent verbal and written communication skills.
• Customer Service: A strong customer-focused approach with problem-solving capabilities.
• Organizational Skills: Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Technical Skills: Proficiency in Microsoft Office and CRM software.
• Teamwork: Collaborative attitude with the ability to work well within a team setting.