We are seeking for "IT Support Executive" who will provide comprehensive IT support to clients, both on-site and remotely, ensuring efficient and timely resolution of technical issues.

Must Haves:

• Strong understanding of computer hardware and software components.
• Proficiency in troubleshooting and resolving technical issues.
• Experience with network administration and configuration.
• Knowledge of Active Directory user management and security best practices.
• Setup and Manage Routers.
• Familiarity with data backup and recovery procedures.
• Ability to work independently and as part of a team.
• Must have atleast 3 years of experience.
• Must have own bike.
• Excellent communication and interpersonal skills.

Responsibilities:

• Visit On-site client location to troubleshoot and resolve hardware and software issues.
• Diagnose and resolve computer system issues and printers, and other peripheral devices.
• Implement preventive maintenance measures to minimize downtime and optimize system performance.
• Provide remote technical assistance to clients via phone, email, and remote access tools.
• Troubleshoot and resolve issues related to software applications, network connectivity, and system configurations.
• Install and configure computer systems, including hardware and software components.
• Troubleshoot and resolve issues related to operating systems, applications, and drivers.

Network Management:                                                                                                 

• Provide technical support to customers looking for Email support, setup Pop3 Email accounts, configure incoming and outgoing server settings, outlook datafile and user profile creation.
• Manage and maintain local area networks (LANs) and wide area networks (WANs).
  Configure routers, switches to ensure optimal network performance and security.
  

Active Directory Management:                                                                                     

• Create, manage, and modify user accounts and permissions within Active Directory.
• Implement security policies and best practices to protect sensitive data.
  User Backup:

User Backup:                                                                                                               

• Manage and implement backup procedures to safeguard critical data.
• Restore data from backups as needed to recover from system failures or data loss.

Mikrotik Router Management:                                                                                      

• Manage IT Assets & inventory Update IT.
• Configure and manage Mikrotik routers for network routing, firewalling, and quality of service (QoS) management.
• Troubleshoot and resolve issues related to Mikrotik router configurations.

Other Details:

• Job Timings: 9 am - 6 pm (Morning Fixed) 
• Working Days: Monday to Saturday
• Office Location: Shahrah-e-Faisal, Karachi