Horizon Technologies is urgently looking to hire a Client Service Coordinator for one of its clients based in the US. Ideal candidate would be

1. Immediately available
2. Have 3+ years of experience in a similar manner
3. Have industry experience in Hospitality, eCommerce, and Marketing

RESPONSIBILITIES

Outreach

• Contact potential and existing customers via phone, email, and other channels
• Tools: GMail, Google Meet, Zoom, social media, Etc.,

Client Support

• Provide pricing and delivery information, process orders, prepare proposals
• Handle customer questions, inquiries, and complaints
• Provide customer service as first point of contact
• Handle customer issues, discrepancies, and backorders
• Tools: SAGE, HubSpot, CommonSku, GMail, Google Meet, Zoom, Social Media, Etc.,

Project Management

• Coordinate multiple projects under tight deadlines in a fast-paced environment
• Track orders, verify specifications, and communicate status updates
• Tools: SAGE, HubSpot, CommonSku

Relationship Building

• Build rapport with prospects and gain deep understanding of their needs
• Build relationships with potential and existing customers to gather feedback
• Build and maintain excellent relationships with customers, suppliers, and internal teams
• Tools: Email, Phone Call, Communication Tools (Zoom, Google Meet, Slack, Discord, Skype)

Organize Contact Data

• Set up and manage a CRM or contact list
• Tools: SAGE, HubSpot

General Administration

• Email Management, Internal Communication, RFQs
• Tools: Various

Market and Audience Research

• Perform research to gather information about industry best practices, competitors, etc.
• Tools: Various

Other Details:

• Job Timings: Afternoon/Night Shift (on-site)
• Office location: Off to Shahrah-e-Faisal, PECHS, Karachi.