As a Virtual Assistant specializing in customer service for our custom printing business, you will play a crucial role in ensuring our customers receive exceptional support and assistance. Your primary responsibilities will include:

Customer Communication:

• Answering incoming calls from customers promptly and professionally.
• Responding to customer inquiries, concerns, and requests via email, chat, or other communication channels.
• Providing accurate and helpful information about our products, services, pricing, and order process.

Order Management:

• Assisting customers with placing orders, including guiding them through the customization options available.
• Processing orders accurately and efficiently using our internal systems.
• Tracking orders and providing updates to customers regarding the status of their orders.

Issue Resolution:

• Investigating and resolving customer complaints or issues in a timely and satisfactory manner.
• Collaborating with other departments, such as production and shipping, to address customer concerns and ensure smooth order fulfillment.

Daily Reporting:

• Generating daily reports summarizing customer interactions, order volumes, and any notable trends or feedback received.
• Providing insights and recommendations based on the data gathered to improve customer satisfaction and operational efficiency.

Administrative Support:

• Assisting with administrative tasks as needed, such as data entry, file management, and scheduling appointments.
• Supporting other team members and departments with various tasks to ensure the smooth operation of the business.

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Requirements

• Proven experience in customer service or a related field, preferably in the print or design industry.
• Excellent communication skills, both written and verbal, with a friendly and professional demeanor.
• Strong problem-solving abilities and the ability to remain calm and composed under pressure.
• Proficiency in using communication tools such as email, phone systems, and live chat platforms.
• Attention to detail and accuracy in order processing and data entry.
• Ability to work independently with minimal supervision and manage time effectively.
• Proficiency in Microsoft Office Suite or similar software for generating reports and performing administrative tasks.