Horizon Technologies is seeking a passionate and highly motivated Visa Documentation Officer for US-based Travel Agency. As a Visa Documentation Officer, your responsibilities would typically include: helping clients with documentation, verifying, and assisting in applications etc.

Responsibilities:

• Document Verification: Reviewing and verifying visa applications, ensuring that all required documents are complete, accurate, and meet the necessary criteria.
• Application Assistance: Assisting applicants in filling out visa application forms, guiding them through the process, and answering their queries regarding documentation requirements.
• Compliance: Ensuring that all visa applications adhere to the legal and regulatory guidelines set by the respective authorities.
• Record Keeping: Maintaining accurate and organized records of all visa applications, approvals, rejections, and related correspondence.
• Communication: Corresponding with applicants, government agencies, and other relevant parties to convey application status, request additional documents if necessary, and provide updates on visa processing.
• Research: Staying updated with visa regulations, policies, and procedures to provide accurate information to applicants and ensure compliance.
• Data Entry: Accurately entering application details and related information into databases or systems for tracking and processing purposes.
• Quality Control: Conducting thorough reviews of visa applications to identify any discrepancies or errors before submission.
• Collaboration: Coordinating with other departments or teams, such as legal, HR, and customer service, to ensure a smooth visa application process.
• Customer Service: Offering excellent customer service to applicants by addressing their concerns, providing timely updates, and guiding them through the visa application journey.
• Confidentiality: Maintaining the confidentiality of applicant information and sensitive documents.
• Problem Solving: Resolving any issues or challenges that may arise during the visa application process, including handling rejection cases.
• Continuous Improvement: Identifying areas for process improvement and suggesting ways to enhance the efficiency and effectiveness of the visa documentation process.

Qualifications:

• Proven experience as a Visa Consultant / Visa Documentation Officer or similar role.
• Excellent communication and customer service skills.
• Proficiency in using travel booking software and systems (Sabre only).
• Strong attention to detail and organizational skills.
• A passion for travel and a willingness to explore new destinations.
• Must be able to work flexible hours, including weekends and holidays.

Other Details:

• Job Timings: Night shift following US Central Time Zone.
• Office Location: Shahrah-e-Faisal, Karachi.