We are seeking a detail-oriented and empathetic Customer Support Representative to join our team in the medical sector. The ideal candidate will have a passion for delivering exceptional service, possess strong communication skills, and understand the importance of compliance and accuracy in the healthcare environment. As a customer support professional, you will provide assistance and guidance to patients, healthcare providers, and other stakeholders, ensuring the best possible customer experience.

Key Responsibilities:

• Respond to customer inquiries, concerns, and requests related to medical products, services, and healthcare procedures through various communication channels (phone, email, live chat).
• Identify and resolve customer issues promptly and efficiently while adhering to medical and company standards.
• Maintain up-to-date knowledge of medical products, services, and industry regulations to provide accurate and relevant information.
• Assist with order entry, tracking, and processing of medical equipment and supplies, ensuring all information is accurate and compliant with healthcare standards.
• Effectively handle customer complaints, ensure proper follow-up, and escalate cases when necessary.
• Work closely with cross-functional teams (e.g., medical staff, logistics, and billing) to ensure that customer needs are met.
• Provide support and education to customers regarding product usage, troubleshooting, and health-related inquiries.
• Gather customer feedback on products and services, sharing insights with the relevant teams to improve service delivery.

Qualifications:

• Excellent verbal and written communication skills. English is a must and Spanish is preferred.
• Previous experience in customer support, particularly in a medical or healthcare setting, is highly preferred.
• Familiarity with medical terminology and healthcare services is a plus.
• Strong problem-solving skills and attention to detail.
• Ability to handle sensitive and confidential information with discretion.
• Familiarity with customer relationship management (CRM) software.

Other Details:

• Job Timings: The night shift follows the US Central Time Zone.
• Work days: Mon-Friday (On-site)
• Office Location: Shahrah-e-Faisal, Karachi.