IT Manager

We are seeking an experienced IT Manager with a strong background in Microsoft Business Central (BC) to join our team. The ideal candidate will have a deep understanding of BC, its functionalities, API integration technicalities, and its interoperability with other Microsoft technologies. They will be responsible for managing the organization's technology infrastructure, ensuring its reliability, security, and efficiency.

The IT Manager will also take the responsibility of developing and managing corporate IT standards, budgeting, forecasting, asset management, stakeholder management, vendor management, and project management.

You will also lead and coach a small IT team to support over 100 users across the offices and warehouse.

Key Responsibilities:

• Oversee and manage all IT infrastructure & assets/applications/other technology systems (including Microsoft BC & LS Central applications) according to company standards and aligned with standard practices.
• Deliver essential IT service/support for HQ and Retail Stores, such as network management, software applications, computers, and printers, and ensure service levels for technical support are consistently met.
• Lead the IT team as well as external vendors in providing technical support to other departments and ensure the timely resolution of issues.
• Develop, implement, and perform yearly assessment review updates of IT policies, procedures, end-user guides & training, BCP, and controls to ensure the security and integrity of the organization's data.
• Handle Security Incidents according to defined protocols and workflows, evaluate risk and impact, escalate to higher levels if required, and assist in promoting user awareness of security protection.
• Plan and manage the organization's technology budget and ensure its efficient utilization.
• Collaborate with other departments to identify technology needs and develop solutions to meet those needs.
• Ensure seamless integration between Business Central and other systems using APIs by developing, maintaining, and troubleshooting API connections for smooth data flow and interoperability.
• Stay up to date with the latest technology trends and assess their potential impact on the organization.
• Provide regular reports to senior management on the status of technology projects and the overall health of the organization's technology infrastructure.

Qualifications:

• Bachelors degree in Information Technology, Computer Science, Software Engineering, or a related field.
• Minimum of 5 years of experience managing IT systems in a Microsoft BC environment.
• Solid experience in API technicalities, integrations, and troubleshooting, particularly in the context of Microsoft BC and third-party applications.
• Solid experience in Network Infrastructure not limited to networking, servers, security, and mobility, retail solutions.
• Strong understanding of Microsoft BC functionalities and its integration with other Microsoft technologies.
• Experience managing teams of technical professionals, including application development and maintenance.
• Strong analytical, problem-solving, negotiation, and decision-making skills.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and handle multiple projects simultaneously.
• Relevant industry certifications, such as Microsoft Certified: Dynamics 365 Business Central Functional Consultant Associate, Microsoft Certified: Dynamics 365 Business Central Developer Associate, or similar, are highly desirable.