Head of HR services

• Company: Thientu BPO

• Location: 145B Nguyễn Đình Chính, Ho Chi Minh

The Payroll & HR Services Manager is responsible for leading and managing end-to-end Payroll and HR services delivered to multinational clients. This role ensures service excellence, regulatory compliance, operational efficiency, and team development, while supporting business growth through service expansion and client partnership.

Strategic & Operational Leadership

• Lead and oversee Payroll and HR service operations for multinational clients, ensuring high-quality and timely service delivery

• Drive initiatives to expand service offerings and enhance capabilities in support of revenue growth and business objectives

• Plan and allocate resources effectively to meet operational demands and service level commitments

• Ensure full compliance with Vietnam Labor Code, Social Insurance, Personal Income Tax (PIT), and related regulations

• Identify, assess, and mitigate operational and compliance risks through robust review procedures, documentation control, and internal audits

• Oversee data confidentiality, system security, and adherence to internal compliance and governance standards

• Perform other payroll and compensation & benefits–related tasks as assigned by senior management

Team Management & Development

• Lead, supervise, mentor, and develop team members across all levels

• Conduct performance reviews and implement individual development and succession plans

• Provide technical expertise, coaching, and on-the-job training to strengthen team capability and service quality

• Foster a collaborative, efficient, and high-performing team culture

Client Relationship Management

• Serve as the primary escalation point for key clients and complex payroll or C&B matters

• Build and maintain long-term client relationships through professionalism, responsiveness, and trusted advisory support

• Participate in client meetings, service reviews, and business discussions; recommend service enhancements and process improvements

• Support business development activities by providing subject-matter expertise for proposals and new client opportunities

Systems & Technology Enablement

• Lead initiatives to improve payroll systems, tools, and automation to enhance efficiency and accuracy

• Coordinate with external vendors and internal stakeholders to resolve system issues and implement enhancements

Job Requirements

• 10–12 years of experience in Payroll and/or Compensation & Benefits, with at least 3–5 years in a managerial or leadership role

• Experience in a professional services firm, BPO, or outsourcing environment is highly preferred

• Strong leadership, people management, and coaching skills

• Excellent communication, client management, and stakeholder engagement abilities

• Professional working proficiency in English (spoken and written)

Remuneration & Benefits

• Competitive salary and allowances

• 13th-month salary and annual performance bonus

• Full salary-based statutory insurance contributions (Social, Health, and Unemployment Insurance)

• Private health insurance

• 12 days of annual leave per year

• Professional training, leadership development programs, and opportunities to work with regional and global teams