Job Description

• Conduct outbound calls (Telesales) to customers to introduce and sell sterilizer machines/autoclaves (products related to the nail industry).

• Receive and handle customer inquiries, requests, and complaints; perform customer care and sales activities via phone calls, online chat, and email.

• Support product promotion through telemarketing activities.

• Successfully transfer qualified customers to the partners order processing department.

• Update customer information into the companys database.

• Carry out consultation and customer care calls for specific campaigns.

• Prepare daily, weekly, monthly, and quarterly reports.

• Provide training for new staff when necessary.

• Supervise Telesales agents.

• Ensure all KPI targets are achieved.

• Training period: counted as probation period (85% of total salary).

Candidate Requirements

Agent Qualifications

• Minimum education: College degree, preferably in Business, Marketing, or related fields.

• Fluent in English communication; must provide certification equivalent to IELTS 5.0 or Aptis level B2.

• Proficient in Microsoft Office Specialist (MOS).

Professional Skills

• At least 12 months of telesales experience.

• Experience in B2B consultation and sales.

• Experience working with CRM systems and customer information management.

Industry Experience

• Experience in the beauty or cosmetics industry.

• Experience in the nail industry is a strong advantage and will be prioritized during interviews.

Soft Skills

• Strong listening and customer care skills, with the ability to effectively receive and process information.

• Strong closing skills and effective objection-handling.

• Good management and organizational skills.

Attitude Requirements

• Proactive in coordinating with supervisors and managers.

• Willing to communicate, share ideas, and make constructive proposals.

• Persistent, disciplined, and committed to the job.

Benefits

• 13th-month salary bonus & holiday bonuses (April 30 May 1, September 2, New Year), birthday gifts.

• Provided training in soft skills and professional knowledge before starting.

• Participation in professional training programs and company activities such as travel, cultural events, sports, and team-building.

• Company policy for personal events (weddings, funerals, sickness).

• Dynamic and open working environment with opportunities for learning and career advancement.

• Annual leave: 12 days per year.

• Other benefits in accordance with Vietnamese Labor Law.