THIENTU BPO & HR is a leading outsourcing company providing high-quality business solutions, and we are looking for a dedicated Customer Service Agent to join our team in the video game industry. If you have a passion for customer service and gaming, this is the perfect opportunity for you!

Customer Support Agent - Video Gaming Industry

Salary Range: 10 - 12.5 mil VND (Gross)
Working Time: 8:00 AM - 4:00 PM (Monday - Saturday)
Working Address: 875 Cach Mang Thang 8, Ward 15, District 10, Ho Chi Minh City

Key Responsibilities:

• Handle customer inquiries, complaints, and support requests via Zendesk.
• Guide customers in troubleshooting basic technical issues and optimizing product/service usage.
• Ensure complaints are tracked and responded to promptly.
• Process account-related tasks (verification, deletion, unsubscribe requests, suspensions, bans).
• Enter and update customer information in the companys database.
• Maintain a high customer satisfaction rating and meet performance KPIs.
• Stay updated on gaming industry trends and the companys game products to provide informed assistance.
• Perform other tasks as assigned by the direct manager.

Skills & Requirements:

• High school diploma or higher.
• Strong communication skills.

• Proficiency in Google Workspace tools (Docs, Sheets, Slides).

• Fluency in English (Speaking, Listening, Writing, and Reading) 100% English-speaking environment.
• At least 6 months of experience in customer service or a relevant field (fresh graduates with strong communication skills and gaming knowledge are encouraged to apply).