About THIENTU BPO & HR

THIENTU BPO is a leading provider of business process outsourcing (BPO) solutions, specializing in customer service, back-office support, and operational excellence. We are seeking a Client Service Specialist with 3+ years of experience in client service, account management, or BPO & HR-related roles to manage client engagement, follow up on new project inquiries and RFQs, and ensure smooth service coordination.

Role Overview

As a Client Service Specialist, you will act as a key liaison between clients and internal teams, ensuring smooth communication, project coordination, and service delivery. You will handle new project inquiries, follow up on RFQs, and support BPO % HR service implementation to meet client expectations effectively.

Key Responsibilities

1. Client Follow-Up & Relationship Management (40%)

• Serve as the primary contact for clients regarding new BPO & HR project inquiries and RFQs.

• Follow up with existing and potential clients to gather project requirements and ensure timely responses.

• Maintain long-term client relationships, addressing concerns and providing ongoing support.

2. RFQ & Proposal Coordination (20%)

• Assist in managing the RFQ submission process, ensuring all client requirements are accurately documented.
• Collaborate with business development and operations teams to develop tailored service proposals.

• Track RFQ progress and communicate proposal timelines to clients.

3. Service Coordination & Project Onboarding (20%)

• Ensure a smooth transition from inquiry to service execution for new BPO & HR projects.

• Work with internal teams to align service delivery with client expectations and SLAs.

• Monitor service performance and provide updates to clients as needed.

4. Client Reporting & Data Management (10%)

• Maintain and update client interaction records using CRM tools.

• Assist in generating reports on client activity, service performance, and business opportunities.

• Provide data-driven insights to improve client service and satisfaction.

5. Internal Coordination & Process Improvement (10%)

• Work closely with business development, operations, and account management teams to improve client service workflows.

• Identify process improvements to enhance client communication and service efficiency.

• Stay updated on BPO & HR industry trends to provide better client insights and recommendations.

Qualifications & Experience

• 3+ years of experience in client service, account management, or BPO & HR-related roles.

• Strong client relationship management skills with experience handling RFQs and service coordination.

• Excellent communication, follow-up, and coordination skills.

• Ability to multitask, prioritize tasks, and manage client requests efficiently.

• Experience using CRM tools and client management systems.

• Strong attention to detail and problem-solving skills.

• Fluent in English (Chinese language skills are a plus).

Benefits:

• Insurance benefits as per Vietnamese Labor Law.

• Collaborative team culture with a supportive and inclusive work environment.