Job Description

• Receive, verify, and respond to customer inquiries regarding products, services, and promotions through official communication channels. Ensure accurate and complete information is provided.

• Handle customer complaints by recording details, coordinating with relevant departments for resolution, and following up on progress.

• Communicate the outcome of investigations and propose support solutions to customers.

• Monitor and compile common issues, generate reports, and propose improvements.

• Conduct store audits to ensure service standards are being met.

• Support other tasks as assigned by the Operations Department.

Requirements

• Age: 22 years and above.

• College degree or higher.

• Strong customer service mindset, effective communication, and problem-solving skills.

• Patient, attentive listener with analytical abilities.

• Good English communication skills.

• Proficient in using social media platforms (e.g., Facebook, Instagram).

• Skilled in Google tools (Sheets, Docs, Slides, etc.).

• Preferred: At least 2 years of experience in customer service, retail, or convenience store chains.

Benefits

• Full Social, Health, and Unemployment Insurance based on official salary.

• 15 days of annual leave, with additional leave based on years of service.

• PVI health insurance.

• Annual health checkups.

• 13th-month salary.

• Annual salary review and performance evaluation.

• Company outings, year-end and new year celebrations.

• Additional support for weddings, bereavement, etc.