Company: Thientu BPO

Location: 145B Nguyễn Đình Chính, Ho Chi Minh

Department: Operations

Reports To: Senior Operations Manager

Working Time: MondaySaturday, 08:0017:00

Operational Availability: 24/7, 365 days (rotational teams)

Job Description:

• Conduct outbound telesales calls to introduce and sell products.

• Handle customer inquiries, requests, and complaints via phone, online chat, and email while providing appropriate customer care and sales support.
• Support product promotion through telemarketing activities.
  
• Qualify and transfer potential customers to the partners order-handling team.
  
• Update and maintain customer information in Company As database.
  
• Perform consultation and customer care calls based on assigned programs.
  
• Training period will be counted as part of probation (paid at 85% of total salary).
  

Requirements:

• Minimum College degree, preferably in Business, Marketing, or related
  fields.
• Fluent English communication with proof of proficiency (IELTS 5.0 or Aptis B2).
• Proficient in Microsoft Office (MOS).
  
• At least 12 months of telesales experience.
  
• Experience in B2B consulting and working with CRM systems.
  
• Experience in the beauty/cosmetics industry; experience in the nail industry is a strong advantage.
  
• Strong listening skills, customer service abilities, and effective information-handling.
  
• Solid sales closing and objection-handling skills.
  
• Proactive, open-minded, willing to coordinate and contribute; persistent, responsible, and committed to long-term work.
  

Benefits:

• 13th-month salary bonus, holiday bonuses (30/41/5, 2/9, New Year),
  and birthday gifts.

• Soft skills and professional training before starting work.
• Opportunities to join professional development programs and company activities (travel, culture, sports, team building).
  
• Welfare support for personal events according to company policy.
  
• Dynamic and growth-oriented working environment.
  
• Annual leave: 12 days/year.
  
• Other benefits in accordance with Vietnamese Labor Law.