Job Description

• Conduct outbound calls (Telesales) to customers to introduce and sell sterilizer machines/autoclaves (products related to the nail industry).
• Receive and handle customer inquiries, requests, and complaints; perform customer care and sales activities via phone calls, online chat, and email.
• Support product promotion through telemarketing activities.
• Successfully transfer qualified customers to the partners order processing department.
• Update customer information into the companys database.
• Carry out consultation and customer care calls for specific campaigns.
• Prepare daily, weekly, monthly, and quarterly reports.
• Provide training for new staff when necessary.
• Supervise Telesales agents.
• Ensure all KPI targets are achieved.
• Training period: counted as probation period (85% of total salary).

Candidate Requirements

Agent Qualifications

• Minimum education: College degree, preferably in Business, Marketing, or related fields.
• Fluent in English communication; must provide certification equivalent to IELTS 5.0 or Aptis level B2.
• Proficient in Microsoft Office Specialist (MOS).

Professional Skills

• At least 12 months of telesales experience.
• Experience in B2B consultation and sales.
• Experience working with CRM systems and customer information management.

Industry Experience

• Experience in the beauty or cosmetics industry.
• Experience in the nail industry is a strong advantage and will be prioritized during interviews.

Soft Skills

• Strong listening and customer care skills, with the ability to effectively receive and process information.
• Strong closing skills and effective objection-handling.
• Good management and organizational skills.

Attitude Requirements

• Proactive in coordinating with supervisors and managers.
• Willing to communicate, share ideas, and make constructive proposals.
• Persistent, disciplined, and committed to the job.

Benefits

• 13th-month salary bonus & holiday bonuses (April 30 May 1, September 2, New Year), birthday gifts.
• Provided training in soft skills and professional knowledge before starting.
• Participation in professional training programs and company activities such as travel, cultural events, sports, and team-building.
• Company policy for personal events (weddings, funerals, sickness).
• Dynamic and open working environment with opportunities for learning and career advancement.
• Annual leave: 12 days per year.
• Other benefits in accordance with Vietnamese Labor Law.