Principal responsibilities

• Mange queue and provide customer services in bank hall through efficient and customer-friendly services
• Proactively identify and digitize banking services and banking solutions to strengthen digital customer services and experiences
• React proactively to customers requests and ensure service level is in line with bank standards
• Handle customers' issues and escalate when appropriate according to supervisors guidance
• Assist branch in achieving sales targets through referrals or cross-selling
• Provide non-cash transaction, support branch administrative and operational duties and adhere to control procedures and internal guidelines

Requirements

• Minimum 1 year of work experience preferably in customer facing role
  
• Keen interest in latest mobile and web technologies and trends
• High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
• Excellent written and spoken English and Chinese, with proficiency in Putonghua would be an advantage
• Excellent interpersonal and communication skills