Maintaining exceptional levels of customer service and professionalism
Ushers are responsible for maintaining a strong knowledge of the seating configuration of the entire Zone/Area including, but not limited to, all entry/exits, stairs, grandstands, elevators, first aid stations, concessions, event information, etc.
Responsible to be Strong knowledge and understanding of all emergency and evacuation procedures.
Responsible to Understanding of all PWD requirements and reporting any PWD issues that may arise to the supervisor.
Identifying and relating problems to their supervisors.
Responsible for operate and manage the grandstands.
Direct attendees to their seats and provide assistance as needed.
Manage and control queues to ensure orderly entry and exit.
Monitor crowd flow to prevent overcrowding and ensure safety.
Must be wearing proper uniform and always presenting a neat professional appearance.
All personnel must conduct themselves in a professional manner, greeting all event patrons and guests with a positive attitude and courteous behavior to help create a friendly atmosphere.