Key Responsibilities:

• Oversee and supervise daily operations, ensuring a high standard of service.
• Lead and train a team of waitstaff to provide exceptional customer service.
• Monitor and ensure timely and accurate service.
• Address and resolve customer complaints or concerns in a professional manner.
• Coordinate with staff to ensure smooth service flow.
• Ensure compliance with health and safety regulations and company policies.
• Assist in creating and updating service standards and protocols.
• Maintain a clean and organized work environment, including the dining area and service stations.

Qualifications and Skills:

• Minimum of 4 -5 years of experience as a waitress or in a similar role, with at least 1 year in a leadership capacity.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.
• Knowledge of food and beverage offerings and proper service techniques.
• Flexibility to work various shifts, including evenings, weekends, and holidays.