An Operations Manager responsible for overseeing the daily operations, ensuring efficient and effective service delivery to clients, and managing the workforce. This role involves strategic planning, resource management, and fostering a positive work environment to meet the company's operational goals and client needs. Key Responsibilities:

• Operational Management: Oversee daily operations, including workforce management, client communication, and service delivery.
• Strategic Planning: Develop and implement operational strategies to achieve business objectives and improve service quality.
• Resource Management: Manage budgets, allocate resources, and optimize workflows for efficiency.
• Client Relationship Management: Build and maintain strong relationships with clients, ensuring their needs are met and resolving any issues.
• Workforce Management: Recruit, train, and manage staff, including performance management and career development.
• Compliance and Safety: Ensure all operations comply with relevant regulations and safety standards.
• Process Improvement: Identify areas for improvement and implement strategies to enhance operational efficiency and productivity.
• Performance Monitoring: Track and analyze operational metrics to assess performance and identify areas for improvement.
• Reporting: Prepare and submit reports on operational performance to senior management.
• Budget Management: Manage operational budgets, track expenses, and identify cost-saving opportunities.

Skills and Qualifications:

• Strong leadership and communication skills.
• Proven experience in operations management, preferably in a manpower or staffing agency.
• Excellent problem-solving and decision-making abilities.
• Proficiency in resource management and budgeting.
• Ability to work effectively in a fast-paced environment.
• Strong understanding of relevant regulations and safety standards.
• Excellent interpersonal and client relationship management skills.
• Proficiency in relevant software and tools.