Responsibilities

• Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition

• Acquire a thorough understanding of key customer needs and requirements

• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives

• Ensure the correct products and services are delivered to customers in a timely manner

• Serve as the link of communication between key customers and internal teams

• Resolve any issues and problems faced by customers and deal with complaints to maintain trust

• Play an integral part in generating new sales that will turn into long-lasting relationships

• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

Requirements and skills

• Experience in sales and providing solutions based on customer needs

• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels

• Excellent organizational skills

• Ability in problem-solving and negotiation

• BSc/BA in business administration, sales or relevant field