Job Description:

Our client is seeking a Tier 1 Help desk that Identifies, investigates, and researches user questions and problems as well as recognizes, researches, isolates and resolves information systems problems. This is a hybrid role, expected to be in the office 3 days a week. 6 month contract-to-hire

Answers incoming calls and inputs information into the ticket tracking software Refers more complex problems to Level II analyst. Shift could be 6am-3pm, 7am-4pm, 8am-5pm, or 10am-7pm CST. Tech will also work some Saturday mornings on rotation (7am-12pm CST), approx. once every 10 weeks.

Required Skills:

1+ years of Helpdesk Support experience (Remote PC support experience)

Proficient in current Windows Operating systems.

Strong customer service skills and ability to communicate on the phone

Basic understanding of telecommunications, network, and desktop functions, and strong customer service background