One of our MSP clients is seeking a proactive and detail-oriented Project/Operations Coordinator to support our growing team. This pivotal role ensures smooth day-to-day operations, fosters internal collaboration, and enhances client satisfaction in a fast-paced, service-focused environment.

Location: Charlotte, North Carolina
Schedule: Full-time, Day Shift | Status: Exempt

Key Responsibilities

Operations Coordination

• Support daily operations to uphold efficiency and compliance.

• Promote cross-departmental communication to resolve issues quickly.

• Assist in shaping and applying operational procedures.

• Organize team meetings and client visit logistics.

• Track ticket boards across departments to ensure timely client communication.

• Support equipment procurement and manage inventory processes.

• Handle check deposits using the online banking system.

Project Coordination

• Plan and manage internal and client-facing IT projects from start to finish.

• Collaborate with engineers to develop timelines, budgets, and documentation.

• Coordinate resources, task assignments, and stakeholder communication.

• Track progress, address project deviations, and recommend process improvements.

• Types of projects include:

  • Internal IT initiatives

  • Client onboardings

  • Network upgrades (firewalls, switches, wireless)

  • Server migrations and upgrades (on-prem & cloud)

  • Microsoft 365 and Azure migrations (Exchange, SharePoint, Teams, Azure AD)

Qualifications

• Proven experience coordinating IT projects, ideally in an MSP environment.

• Strong understanding of project management methodologies and tools.

• Exceptional organization, communication, and multitasking skills.

• Ability to excel under pressure while maintaining a client-first approach.

Key Performance Indicators (KPIs)

• Customer Satisfaction (CSAT) on Projects

• Projects Delivered on Time and Within Budget

Perks & Benefits

• Medical, Dental, and Vision Insurance 100% employer-paid for employees

• Long-Term Disability & $10,000 Life Insurance Fully covered

• 401(k) with Company Match Eligibility at one year with progressive match up to 4%

• Paid Time Off (PTO)

  • Begins accruing at 90 days

  • 2 weeks in year one, 3 weeks starting year two

  • Unused PTO is paid out annually at anniversary

If you're ready to grow with a company that values operational excellence and strong client relationships, wed love to hear from you!