The hiring company is a lifestyle product manufacturer and retailer and is currently looking for a Customer Experience Manager to join their dynamic team.

Responsibilities:

• Lead and execute customer experience projects
• Conduct in depth research and investigations to understand consumer behaviours, demographics and needs
• Conduct brainstorming sessions and workshops and stakeholders using consumer insights and research for development of new ideas
• Support and mentor customer service team in handling related issues and provide effective problem solving
• Monitor team performance and set KPIs and SOPs
• Ensure customer complaints are resolved effectively in a timely manner, while upholding the company reputation.
• Work with internal parties and external partners to execute adhoc projects in the areas of consumer experience.
• Support HODs where necessary

Requirements

• At least 5 years of experience in Customer Service
• Minimum Diploma in business or relevant field
• Creativity and high level problem solving skills.
• IT-savvy
• Experience in project management is a good to have
• Zendesk software knowledge is a good to have

Interested candidates are invited to send in your Resume in MS Word Format* stating your past work experience, reasons for each leave, past and expected remuneration.

We regret to inform that only shortlisted candidates will be notified.

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EA License Number: 19C9782

EA Personnel Number: R2199602