Technical Support Manager (Marine)

Job Description:

• Uses in-depth technical and commercial expertise of particular product categories along with a thorough grasp of company's customer markets to design and provide suitable and profitable customer solutions.
• Establishes and preserves strong connections with clients, effectively representing them throughout the product development process, and ensuring that intended product improvements continue to be pertinent and appealing to certain target audiences.
• Assists sales colleagues in developing and presenting custom solutions; creates essential presentation materials and adds in-depth product knowledge to make sure sales pitches to influencers and decision makers capitalise on product advantages. Asks pertinent questions to find and address areas that need more details or clarification
• Builds a personal network inside the sales department and offers technical assistance to colleagues in sales for customer presentations, trade exhibitions, and other events that further the brand of the company.
• Offers product knowledge training to a variety of engineering, sales, and customer support colleagues in order to improve technical proficiency and prepare colleagues to address customer inquiries and issues. Serves as a point of escalation for inquiries and difficult problems
• Offers a technical assessment of the customer's order specification, outlining the order's parameters and guaranteeing precise and suitable cost estimations and offer creation.
• When necessary, works with an application engineer to provide comprehensive proposals and specifications; makes use of Survitec systems to efficiently inform engineering and manufacturing teams of the final client needs and design.
• Tracks the overall performance of the product category, spotting chances to raise sales and promote product awareness, and offering specific product coaching or training to others across the company.
• Collaborates with a variety of stakeholders to conduct market and product evaluations, compile in-depth product feedback, and provide support for category management decisions.
• Establishes a setting where team members can all embody the Survitec Values
• Fosters an inclusive workplace where employees feel respected, valued, and free to be themselves
• Recognises, supports, and helps Survitec create a culture that puts safety first. guarantees a healthy and safe working environment
• Participates in formal and informal training and coaching, as well as assessment and development planning activities, to enhance one's own talents. Obtains or keeps an external professional accreditation when it's necessary to reach one's full potential and enhance performance. keeps up-to-date knowledge of industry best practices, external regulations, and technology by reading specialised publications, going to conferences, and continuing education

Requirements:

• University degree level
• 3-6 years of technical product experience, enabling the role holder to understand and support a range of technical queries
• 3-6 years of managerial experience, supervising and directing people and other resources to achieve specific business goals