Key Account Executive (NVOCC)

Key Responsibilities:

• Taking an active part in all phases of the sales process, including quoting, closing spot ad hoc prices, rate negotiation, and BAF notice.
• Ensuring that dead goods contracts are operating efficiently and that regular calls are made to the relevant customer for DF arrangement in case assistance is needed.
• Make sure that regular phone calls and client meetings result in happy customers and positive client relations. Respond to consumer concerns and take immediate corrective action.
• To offer specialised solutions, ascertain the demands, opportunities, and important purchasing criteria of your consumers.
• MLO/NVOCC account management: total accountability for all allocated MLO/NVOCC accounts, including basic follow-up calls and meeting requirements on all trade lanes.
• Ensure that the sales goals established for the various trade and service corridors are met. Monitor the performance of the agency.
• Respond to everyday questions from clients regarding the products and services.
• Find and cultivate customer recommendations.
• Closely collaborate with other departments and communicate critical information
• Maintain close communication and interaction with agents and customers to monitor competition, market circumstances, and product development and choose the best course of action.
• Helping in the formulation of marketing plans.
• Create and keep up a customer database that includes a history of sales activity.
  

Requirements:

• Minimum 1-2 years experience in freight shipping or forwarding industry
• Possess at least a Diploma or equivalent.
• Ability to problem solve and arrive at best solution.
• Excellent oral and written communication skills
• Strong project and time management skills