Contract Coordinator

Responsibilities & Duties

• Customer Inquiries: Manage and respond to customer inquiries via email and phone, coordinating their service requests.
• Information Provision: Supply information regarding accounts, products, and services, ensuring customer interaction.
• Sales Generation: Convert customer inquiries into sales opportunities.
• Fulfillment Issues: Communicate with customers to address any discrepancies in service fulfillment.
• Complaint Resolution: Resolve customer complaints related to billing or services provided.
• Customer Questions: Answer customer queries about the company's services, products, and maintenance procedures.
• Service Coordination: Ensure efficient customer service by coordinating their needs with relevant departments.
• Engineer Allocation: Plan and assign service engineers to jobs, maintaining accurate records and ensuring timely completion.
• Purchasing: Handle purchasing tasks based on customer inquiries, maintaining composure under pressure.
• Vessel Monitoring: Continuously monitor assigned vessels.
• Onboard Engineer Care: Ensure engineers are well-managed and supported during onboard jobs.
• Spare Parts Approval: Obtain customer approval for any spare parts used by engineers.
• Job Finalization: Take responsibility for completing jobs and providing detailed reports once engineers finish their tasks.