Service Coordinator (Marine Navcomm)

Job Description:

• Responsible for processing client inquiries via email and phone calls, as well as liaising with customers on service inquiries.
• Customers must be contacted and provided with information in response to requests about accounts, products, and services.
• Able to generate sales from consumer inquiries.
• Liaise with consumers regarding fulfilment issues.
• Handling and resolving consumer billing or service issues.
• Answer consumers' inquiries about the services or products, as well as the organization's maintenance or operation.
• Must ensure effective customer service by coordinating the customer's service requirements with other relevant departments as needed.
• Proper planning for allocating service engineers to assigned jobs, as well as accurate records and timely mode.
• Handling Purchasing items based on consumer requests and the ability to work under pressure.
• Ensure that allocated vessels are continually monitored.
  Taking extreme precautions while assigning engineers to execute jobs.
• Customer approval is always required for spares used by engineers onboard.

• Take responsibility for completing work once engineers have submitted reports.

Job Requirements

• Minimum of a diploma in electronics and electrical.
• Minimum of 5 years' experience in the marine industry.
• After two years of service, an existing Service Engineer will be promoted to Service Coordinator through an internal promotion process.
• Leadership skills in allocating Service Engineers for given jobs.
• The ability to express intense emotions in striking and suitable language, whether spoken or written, resulting in conviction or persuade.