Sales Support (Marine)

Responsibilities:

• Assist clients by effectively answering their questions, creating quotes, tender paperwork, and invoices, and communicating with vendors to get parts for *on the job* needs.
• Gathering and keeping track of business data from multiple sources, assembling reports and presentations as needed; creating, organising, and updating client files; and helping with the gathering and evaluation of business data.
• Gathers and compiles contract documentation for signature; examines the documentation; resolves disagreements in contract variations as needed.
• Works with pertinent departments to track project milestones and coordinates the timely delivery of job completion certificates for billing.
• Manages billing and invoicing in accordance with the agreed-upon terms of payment; communicates with members of the estimation team regarding project costs; monitors payment collection; and communicates with customers and legal regarding complex payment terms. Reports to management any concerns that could materially impact project delivery and cost.
• Gathers and maintains consumer input by monitoring and charting the percentage of completed customer feedback forms that are returned by consumers in order to make improvements.
  
• Any more ad hoc tasks.

Requirements:

• A diploma in business or a similar discipline.
• Three years or more of professional experience, ideally in a marine-related field.
• Experienced in negotiating with suppliers and subcontractors for intricate and specialised repair jobs.
• Strong computer, interpersonal, and organisational abilities.
• Capacity to multitask and function under duress.
• Thorough and at ease handling a lot of administrative work.