Service coordinator (Marine)

Responsibilities:

• Responsible for processing of customer enquiries through emails and phone calls & liaise with customers on their service enquiries.
• Provide information in answer to inquiries about accounts, products and services to the customers and must interact with them.
• Able to generate sales from customers enquiries.
• Liaise with customers on fulfilment discrepancies.
• Handling and resolving customer complaints concerning billing rendered or services.
• Answer the questions of the customers related to the services or products and the maintenance or operation of the organization.
• Must ensure effective customer service by coordinating service requirements of the customer with other appropriate departments as necessary.
• Proper planning on allocation of service engineer for job assigned as well as accurate records and timely mode.
• Handling Purchasing matter as per customer enquiries & must be able to handle under pressure.
• Ensure assigned vessels are monitored constantly.
• Taking extreme care when assigned engineers onboard executing jobs.
• Spare used by engineers onboard must always be approved by customers.
• Take responsibility to finalize jobs once engineers with reports