My client are seeking an experienced IT Technical Support Team Leader to manage and develop a 2nd Line IT Support team, overseeing day-to-day operations, workload management and escalations.

You will drive service improvements, ensure high standards of incident management, develop processes and documentation, and provide technical support for a broad IT infrastructure covering on-premise and cloud environments.

Key Requirements:

• Experience managing and developing a 2nd Line IT Support team.
• Strong technical knowledge of Microsoft technologies, including Windows, Active Directory, Microsoft 365, Intune and Azure.
• Experience with Exchange, PowerShell, networking and VMware.
• Understanding of ITIL, Incident, Change and Release Management.
• Strong troubleshooting, communication and stakeholder management skills.
• A proactive approach to service improvement, automation and team development.