Job Specification: Mobile Phone Portfolio Manager

Location: London

Salary: £34,000



Our client, a global professional services organisation that provides consultancy, delivery, operations, and program management services to businesses. They are looking for a IT Mobile Phone Support Technician to join their team.

Role Purpose:

Manage the company's mobile phone portfolio for the London region. This includes ordering, setting up, distributing, and maintaining mobile phones and related databases.

Key Responsibilities:

• Oversee mobile phone management for new joiners, leavers, and existing staff.
• Facilitate the onboarding process by ordering mobile phones and SIMs for new employees.
• Coordinate mobile phone and SIM deliveries.
• Update internal databases with new product information.
• Set up mobile phones and activate SIMs via the EE web portal.
• Distribute mobile devices to new starters on their first day.
• Collect and process returned devices from departing employees.
• Manage and document the disposal of retired devices.
• Follow helpdesk protocols for lost, damaged, or defective devices.
• Address mobile phone queries and troubleshoot issues.
• Provide technical assistance in person, by phone, chat, or email.
• Respond to helpdesk tickets via the internal Fresh service system.

If this is a good fit. Get in touch