Milton Keynes, England, United Kingdom

IT Problem Management Lead

 Job Description:

Senior IT Problem Manager

£75k /+£6k Car Allowance + Bonus

Milton Keynes (2 days pw in office)


Our client, a leading financial services firm, is seeking an experienced and dynamic Senior IT Problem Manager to join their team and ensure the reliability and security of their IT infrastructure.

Position Overview:

As a Senior IT Problem Manager, you will be responsible for identifying, analyzing, and resolving IT issues to minimize business impact and enhance service quality. You will work closely with cross-functional teams to implement proactive problem management strategies and drive continuous improvement initiatives. The ideal candidate will have extensive experience in financial services, with a strong background in IT Service Management (ITSM) and incident management.

  • You should currently be a IT Problem Manager
  • Relevant certifications such as ITIL Foundation, ITIL Practitioner, or Certified Problem Manager (CPM) are essential.
  • Experience with ITSM tools such as ServiceNow, Remedy, or HP Service Manager


Key Responsibilities:

  • Develop and implement proactive problem management strategies to identify and resolve recurring IT issues.
  • Conduct thorough root cause analysis of major incidents and service disruptions to prevent future occurrences.


Qualifications:

  • Strong understanding of IT Service Management (ITSM) frameworks, particularly ITIL.
  • Proven track record of leading problem management initiatives and driving process improvements.
  • Excellent analytical and problem-solving skills with the ability to conduct thorough root cause analysis.
  • Exceptional communication and interpersonal skills, with the ability to effectively collaborate with diverse teams and stakeholders.
  Required Skills:

Management