1st Line Support Engineer
Job Description:
Job Title: 1st line support technician
Location: Bristol
My client, a well-established company in the heart of Bristol is looking for a Technical Customer Support Engineer/Consultant to join their growing team.
This company provides businesses with secure IT, efficient Digital Marketing, and bespoke website design completely integrated into one full-service suite to help businesses streamline and grow to align with their business goals.
You will be responsible for
- Developing and maintaining a thorough knowledge of the procedures, products, and services
- Liaising with customers and colleagues to troubleshoot, resolve faults and act as an internal point of escalation for technical issues
- Pro-actively handle customer queries ensuring that requests are fulfilled to the customer's satisfaction and within SLA
- Installation, configuration, and testing of equipment and software
- Configuration of operating system installation on new computers
- Ensuring changes to a customers bill are properly logged and processes are followed
- Undertake training as required
You would need
- To have the ability to work under pressure
- Have excellent written and communication skills
- Ability to organise and manage time efficiently
- Previous experience within a service desk or technical contact center environment
- Have a thorough and professional approach
If you
- Are an excellent team player
- Who likes to represent the team and function to the highest standards
- Who embraces tech and new ways of working
- Who wants to succeed and build credibility through trust and delivery
- Who likes a challenge
And, enjoys spending time researching and understanding innovations to bring them to the table, showing initiative and passion, then this fantastic opportunity is for you!
Required Skills:
Windows MS Exchange