Microsoft Dynamics Transportation & Logistics Functional

Experience: 6 to 9 years

Work Type: Work from Office

Job Location: Pan India

Employment Type: Contract

Job Description:

• Oversee the evaluation of new retail platforms, applications, technologies and changing business requirements for building appropriate ERP systems alternatives and enhancements to current retail systems,
• oversee in-depth evaluation of existing retail system capabilities to identify opportunities for improvements
• Lead translation of complex business specifications to functional specification document which can be used as blueprint for developing / customising solutions
• Partner with technical delivery team to develop high level project plan and high-level solution design document in adherence with client business requirements
• Use deep professional knowledge and acumen to lead support delivery of level 1, level 2 and level 3 retail related issues
• Participate in incident and crisis management events, manage stakeholders, and provide regular status updates to their issues, and define/track remediation actions to close
• Oversee the process of identification, diagnosis, and timely resolution of functional retail specific issues and escalated critical/complex incidents through research and analysis of trends and business impact
• Lead identification of patterns of recurring incidents to improve service capabilities, drive root cause analysis and
• prioritize corrective actions for outages and degradations Plan and participate in the support shift rotation to ensure adequate global business support coverage
• Oversee the development of test plans, test cases, migration approach, root cause analysis and all related project documentation in accordance with the service delivery contract
• Drive team to provide resilient solution designs by preparing and evaluating alternative workflow solutions
• Lead efforts on developing cost estimations and co-ordinate with cross functional teams to facilitate prioritized product development
• Lead configuration and product customization efforts to ensure product matches the envisioned result, support effort to ensure functional compatibility and user satisfaction
• Lead functional testing, user acceptance testing, system integration testing and regression testing for all retail features.
• write and perform User Acceptance Testing scenarios and plans according to the client requirements, setup User Acceptance Testing database, coordinate its execution, perform dry run, and track and resolve issues
• Oversee the process of identification and documentation of system gaps, lead support activities necessary for resolution of all retail related issues within defined timelines
• Mentor and guide the junior/new team members, organize, and lead functional and AX trainings for the team, support hiring activities and play an active role in building technical competency of team members

• User community
• Client Product Owners/ Process Owners
• Client Business Analysts
• AXSC Technical and Functional Team
• AXSC Project Delivery and Support Team