Service Administrator

SERVICE ADMINISTRATOR -£26,000 pa, 35 hour week, 9am to 5pm, Mon - Friday

Zoom are recruiting for a Service Administrator to join our client a leading national service provider in the UK, covering England, Scotland, and Wales. Your role will be to assist and to ensure the smooth running of the service department.

Duties & Responsibilities:

• Dealing with all aspects connected with Service / Service-Tracker system including trouble shooting, training, updating, importing reports, emailing reports, amending details if forms overwritten, checking all reports for recommendations & problems
• Report any service problems to relevant Service Manager
• Answering service line
• Assisting with any administration requirements for Service Managers, including proofing of their emails and reports
• Support, and try to rectify technician queries, access requests/problems
• Intermediary between management and technicians
• RAMS (Risk Assessments & Method Statements)
• Scheduling Routine dates when required
• Checking if call-outs have been completed
• Logging job-work orders onto system Proof reading when required
• Setting up new contracts, cancelling contracts, amending contracts having obtained management permission
• Address / Assist with setting up and solving problems with technicians mobile phones
• Explain what contract entails when technicians enquire
• Arranging technicians parking
• Checking jobs to see if they should be completed; chasing technician(s) to complete/follow-up if scheduled dates are not being met
• Check and report on technicians state of service
• Regular report emailing to certain clients
• Block treatment admin sending out letters, organising technicians, typing/sending out report
• Set up, maintain and troubleshoot client portals ensuring access permits are up to date.
• Assist in organising holiday cover for technicians

Benefits:

• Company Pension
• Free On-site Parking

Please note; due to the high level of applicants we are not able to respond to unsuccessful candidates, and if you have not been contacted within seven days assume you have not been selected on this occasion.

Zoom Recruitment Services Ltd is a specialist agency supplying permanent, temporary and contractual staff within Commercial, Logistical, Industrial and Technical sectors. We are also accredited members of the Recruitment and Employment Confederation (REC) and follow professional and ethical working procedures