Job Openings Quality Manager

About the job Quality Manager

Quality Manager - Food Ingredients & Chemicals - Up to £50k/annum DOE + £2-3K Bonus Greenwich, London

We are seeking a dedicated Quality Manager for our client, an International Chemical & Food Ingredient Distributor to join their team in the London Depot. This role is pivotal for the maintenance of quality systems and the development of new procedures and policies that will result in higher customer and supplier satisfaction. Your expertise in analysing data and implementing quality assurance processes will be crucial in maintaining the company's reputation for excellence. If you have a strong background in quality management and a passion for delivering exceptional products, we would love to hear from you

Qualifications / Experience :

  • Appropriate external professional qualification, completion of internal training.
  • Quality / Auditing background with experience of external customer auditing process - desirable
  • BRC Accreditation
  • ISO 9001

Purpose of Position:

  • Maintain the ISO 9001 and BRC quality systems.
  • Maintain and develop procedures.
  • Record and resolve customer and supplier complaints with support of CX Manager.
  • Full compliance with UK & Irelands key policies and procedures.
  • Maintain and develop HACCP policy at London Depot.
  • Support other departments with audits, training, etc.
  • Use support team to conduct internal audits at Depot and formulate reports advising of corrective actions and manage these actions.

Key Responsibilities:

  • Review, update and maintain Quality and Business manuals for London Depot.
  • Review update and maintain product Specifications for the depot.
  • Conduct and assist customer audits.
  • Maintain the customer complaints system.
  • Implementing improvement and corrective actions resulting from customer and supplier complaints
  • Review, update and maintain the Supplier complaint system.
  • To prepare and assist BSI audits.
  • Monitor depot KPIs and contribute to the depot's efforts to improving these. Including OTIF
  • To manage and monitor the production and recording of C of As
  • Communicate with depots to ensure swift resolution of customer complaints from depots.
  • To develop and maintain relationships with HACCP team members.
  • Maintain and improve BRC accreditation.
  • To maintain and review HACCP procedures ie glass, jewellery, housekeeping
  • To manage laboratory and ensure compliance to site procedures and testing criteria.
  • Ensure customer questionnaires are completed in timely manner and to high standard.
  • Manage monthly IBC reconciliation.
  • Use influence and knowledge to develop and improve working practices within depot.
  • Organise the day-to-day quality system in depot.
  • To compile and report quality data.
  • Undertake any reasonable tasks or duties assigned by the appropriate line managers from time to time, related to the effective and efficient performance of the job, and providing they are within the post holders skills and ability.

Ability to:

Effectively organise the day-to-day operation

Build effective working relationships with internal and external customers

Prioritise and monitor own workload.

Work within a fast paced, busy environment

Time Management

Articulate in both written and verbal form

Numerate and logical.

Problem solving/Attention to Detail

Communicate well with all interfaces and relationships at all levels

Health and safety:

  • Employee responsibility for health and safety.
  • Comply and promote all statutory and company safety policies and instigate work practices, which results in a safe and healthy workplace
  • Ensure compliance with all company policies and procedures

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To apply for this position, please send an up-to-date CV to Eva Tilekoussi. Please note that due to the high level of applicants we are not able to respond to unsuccessful candidates, and if you have not been contacted within seven days assume you have not been selected on this occasion.

Zoom Recruitment Services Ltd is a specialist agency supplying permanent, temporary and contractual staff within Commercial, Logistical, Industrial and Technical sectors. We are also accredited members of the Recruitment and Employment Confederation (REC) and follow professional and ethical working procedures.


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